Charles Clement serves as the president and chief executive officer of the SouthEast Alaska Regional Health Consortium (SEARHC). An Alaska native, Charles Clement also supports the nonprofit Alaska Native Tribal Health Consortium, which operates various programs and the Anchorage-based Alaska Native Medical Center (ANMC) to provide health services to members of the state’s indigenous population.
In the first half of 2017, the ANMC opened a new Patient Housing facility. This large, standalone edifice was built to accommodate the more than six in 10 patients who seek treatment at the Medical Center from outside of the Anchorage area. Offering guests comfortable accommodations and convenient access to the medical facilities, it is part of the Center’s plan to improve the overall health care experience of its patients.
During the first six months of operations, guests who stayed at Patient Housing completed surveys about their experience. In August, the Medical Center reported the results. Most guests responded positively. Based on 1,202 surveys, Patient Housing earned a 91.1 percent customer satisfaction rate. The facility’s general manager, Phil Degnan, notes that those results surpassed his expectations.
Patient Housing welcomes suggestions on ways to enhance its services. Recent improvements that have been made, based on customer feedback, include new bed frames and improved assistance in helping guests get from the airport to Patient Housing.