ANMC Reports Positive Response to New Patient Housing Facility

Patient Housing Facility pic

Patient Housing Facility
Image: anmc.org

Charles Clement serves as the president and chief executive officer of the SouthEast Alaska Regional Health Consortium (SEARHC). An Alaska native, Charles Clement also supports the nonprofit Alaska Native Tribal Health Consortium, which operates various programs and the Anchorage-based Alaska Native Medical Center (ANMC) to provide health services to members of the state’s indigenous population.

In the first half of 2017, the ANMC opened a new Patient Housing facility. This large, standalone edifice was built to accommodate the more than six in 10 patients who seek treatment at the Medical Center from outside of the Anchorage area. Offering guests comfortable accommodations and convenient access to the medical facilities, it is part of the Center’s plan to improve the overall health care experience of its patients.

During the first six months of operations, guests who stayed at Patient Housing completed surveys about their experience. In August, the Medical Center reported the results. Most guests responded positively. Based on 1,202 surveys, Patient Housing earned a 91.1 percent customer satisfaction rate. The facility’s general manager, Phil Degnan, notes that those results surpassed his expectations.

Patient Housing welcomes suggestions on ways to enhance its services. Recent improvements that have been made, based on customer feedback, include new bed frames and improved assistance in helping guests get from the airport to Patient Housing.

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ACT’s Strengthening Families Approach

Alaska Children’s Trust pic

Alaska Children’s Trust
Image: alaskachildrenstrust.org

An experienced executive in the health care field, Charles Clement has served as the president and chief executive officer of Southeast Alaska Regional Health Consortium (SEARHC) since 2012. Outside of his professional responsibilities, Charles Clement supports various local charitable organizations, among them Alaska Children’s Trust (ACT).

Established in 1988, ACT works to prevent child abuse and neglect through the research-based Strengthening Families strategy, an approach that emphasizes the development of five key Protective Factors. Parents learn to cultivate resilience through stress management and problem solving, as well as learning when to seek professional help. Parenting and child development education provides concrete information to help parents develop realistic expectations for their children’s emotional and social development. In addition to focusing on the creation of strong support networks, the Strengthening Families program can direct participants to resources to help them meet basic needs such as clothing and shelter. Resources are also available for individuals dealing with issues related to substance abuse, mental illness, or domestic violence.